Reviews

The Făgăraș traverse Ghiță organized last weekend went well. The weather held up, nobody got hurt, the cost split worked out. On Tuesday evening, Ana opens the activity in Profile > Past activities, scrolls to the bottom, taps Write a review, and gives it 5 stars with a paragraph about how the pace was right and how Ghiță handled the change of plan on day two.

Reviews are how the trail of completed activities builds up over time. They feed two things: the reputation of organizers, and the average rating shown on activity templates that get re-run.

When you can review an activity

Three conditions, all required:

• The activity status is completed.
• Your participation status is also completed — meaning you actually showed up and the organizer marked you as completed at check-in (not noShow, not cancelledByUser).
• You haven't already reviewed this activity. One review per participant per activity.

If any of those isn't true, the review composer doesn't appear. Don't take it personally — the rules exist to keep the review signal honest.

What goes in a review

Two fields:

• Rating — 1 to 5 stars. Required.
• Comment — short text, optional. A paragraph or two is the norm.

Keep the comment factual and specific. "5 stars, beautiful trip" doesn't help anyone. "5 stars — pace was steady, Ghiță re-routed when visibility dropped at 2400m, cost split was clear" does.

You can edit your own review for a few days after posting it. After that, the review is locked.

How reviews show up

Three places, all driven by the same review data:

• On the activity page, in the Reviews section near the bottom. Visible to anyone who can see the activity. Each review shows the rating, the text, and the reviewer's name and avatar.
• On the organizer's public profile, as an aggregate average rating with a count of completed activities. Useful before joining a trip with someone you don't know.
• In Profile > Past activities for the participant — your own review, edit-able during the edit window.

The activity's average rating is the mean of all visible reviews, shown to one decimal place.

Moderation

Reviews go through the same moderation flow as comments:

• The organizer can't hide reviews on their own activity. That would defeat the point.
• Admins can hide a review that violates the Terms of Service — for example, abusive language or content that isn't about the activity itself.
• Hidden reviews don't count toward the average. The hide is reversible by the admin who did it.

If you think a review is wrong (factually, not in opinion), reply through the activity's Comments section or contact Support.

What reviews are NOT for

• Settling personal disputes — use Messages.
• Refund or cost arguments — see Costs and financial summary. Terranos doesn't process payments, so a 1-star review isn't going to give you your money back.
• General feedback about the app — Support is the right channel.

When something looks off

• No review composer on a completed activity. Check your participation status. If you canceled or were marked noShow, the composer is hidden.
• Your review disappeared. It may have been hidden by an admin. Check your inbox for a notification; if there's no notification and you didn't delete it yourself, contact Support.
• Your average rating on your own profile looks wrong. Hidden reviews don't count. The number you see is the visible average, which is also what other users see.